Job Description
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate traveler, each of our hotels were intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY To ensure appropriate checking in and checking out of guests and providing welcoming services to these guests in a courteous and professional manner
. ESSENTIAL DUTIES & FUNCTIONS - Operational Responsibilities
- Check guests into or out of hotel.
- Confirm credit and payment method at check in.
- Confirm full payment at check out.
- Communicate effectively with others
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Skilled in working with multiple computer programs
- Log all requests, confirm completion and follow up.
- Direct guests to daily functions within hotel.
- Initiate and monitor shift check lists for proper completion of tasks.
- Provide effective communication to all departments of guest activity.
- Respond to all guest needs and requests in a timely manner.
- Effectively coordinate relocation of guests when necessary.
- Review PMS inventory and House Count for availability and rates.
- Book reservations for day-of-arrival or future stays.
- Balance and prepare individual paperwork for closing of shift.
- Balance Bank daily.
- Be thoroughly acquainted with all hotel's promotional programs.
- Run copies and charge guests as needed.
- Send faxes, if needed, and charge guests as needed.
- Run daily arrival report and mark registration cards for special requests.
- Distribute packages and mail to guest services for delivery or inform guests of receipt.
- Stock and clean workspace for next shift
- Distribute billing reports to hotel outlets.
- Block business tours and notify housekeeping.
- Other duties as required.
- Guest Services
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
- Contribute positively to the team within the department
- Prepare for all guest requests
- Participate in on-going training
- Operate tools and equipment within the office
- Communication and Reporting
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
- Safety & Compliance
- Must have the ability to assimilate complex information, data etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working.
- Comply at all times with Lone Star Court Standards and regulations to encourage safe and efficient hotel operations
BASICS - Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties assigned by the supervisor
Physical Requirements - Standing/Walking: 8 hours. At the front desk tile or carpet.
- Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
- Other Physical Requirements: Constantly. When working with several people at once; watching for guests; retrieving material.
- Constantly. Getting keys, supplies, and doing paperwork on the front desk.
Working Environment - Interior: Must be comfortable in a office setting.
- Exterior: Willing to navigate any outdoor requirements or exposure to all weather conditions.
ESSENTIAL SKILLS AND QUALIFICATIONS - High Scholl Diploma, GED or Accredited Courses
- Hotel Operations or Customer Service preferred
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in operating computers and applications needed to operate the desk.
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- TABC- preferred but not required, CPR Training - preferred but not required.
BENEFITS: - Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
Valencia Hotel Group has been named in
Newsweek's list of America's Greatest Workplaces in these categories:
America's Greatest Workplaces for Women 2024
America's Greatest Workplaces for Job Starters 2024
Job Tags
Work at office, Immediate start, Relocation, Shift work